The Ethical Smart City Framework & Toolkit: An Inclusive Application of Human-Centered Design and Public Engagement in Smart City Development

Abstract

The Ethical Smart City (ESC) framework and toolkit were developed in direct response to municipalities interested in transforming into inclusive, sustainable smart cities but did not know how to begin. Presented here, the developed online ESC toolkit and virtual workshop are novel methods for data collection, analysis, and impact assessment for smart city projects. This paper documents our approach and findings for developing the online public engagement tool and its execution, the workshop, for the co-design of smart city projects. We evaluate both the toolkit and workshop using usability heuristics and discuss how the heuristics achieve the three characteristics of an Ethical Smart City workshop.