Expert Ranking of Employees in Large Enterprises Using Tacit Reputation

Abstract

The emergence of online enterprises spread across continents has given rise to the need for managing the tacit knowledge and expertise of employees. Scenarios that includes the intention of the employer to find tacit expertise and knowledge of an employee that is not documented or self-disclosed have been addressed in this article. In today’s world management of tacit knowledge has become important for the organizations. Recent studies have also proposed hosting tacit knowledge management module over cloud for large global enterprises. There are many conceptual frameworks for the acquisition and processing of the tacit knowledge. This article has proposed a reputation based approach utilizing social interactions of employees to identify the expert based on the tacit knowledge. The existing reputation-based approaches towards expertise ranking in enterprises utilize PageRank, Normal distribution, and the Hidden Markov model for expertise ranking. These models suffer negative referral, collusion, reputation inflation, and dynamism. However, the authors have proposed a Bayesian-based approach utilizing the beta probability distribution reputation model for employee ranking in enterprises that can be hosted as a cloud service for the employees of the enterprise. The experimental results reveal improved performance compared to previous techniques in terms of mean average error (MAE) for the three data sets. The proposed scheme is able to differentiate categories of interactions in a dynamic context. The results reveal that the technique is independent of the rating pattern and density of data.

Keywords

• Expert ranking
• reputation model
• tacit knowledge
• enterprises
• expert employees