Investigation of Effect of Pervasive Quality Management on Innovation Explanation inter-Organizational Learning Mediator Role

Abstract

In this study, by using structural equations of modeling approach, attentions are paid to investigation of effect of pervasive quality management on innovation performance with inter-organizational learning mediator role. This thesis is practical in the aspect of goal and it is Survey – Solidarity in the data collection point of view. Statistical population of this study were managers, technical and nontechnical experts of supply chain of SAPCO company who are more than 220 people. Total quality management questionnaire of Moghimi and Ramezan (1390) and innovation performance of Jimmenez et. al. (2008) and inter-organizational learning of Erick T. J. Wang (2012) were spread over in statistical society that eventually number of 202 questioners were completed thoroughly. Fluency of questionnaire was confirmed by a group of professors. Then, in order to determination of validity of structure, CFA was utilized. Considering this fact that load factor of all items was more than 0.5, it can be shown that evaluation tools were fluent. Stability of questionnaire was also obtained by Cronbach,s alpha coefficient that this coefficient for pervasive quality questionnaire was 0.96, for innovation questioners was 0.89 and for inter-organizational learning questioners was 0.94 . In this survey, for conceptual evaluation model of survey, LIRES software was used which resulted in desired fitness of model. It means that total quality management has positive and negative impact on innovation performance with inter-organizational learning mediator role.

Keywords

• total quality management
• inter-organizational learning
• innovation performance
• supply chain of sapco