An Approach to E-marketplace Automation

Abstract

E-marketplaces have become an essential part of e-commerce. In our research a decentralised agent-based e-marketplace platform was devised. The goal of our research is to improve overall supply chain service quality by allowing companies' agents to evaluate the service quality of their partners through the history of their transactions. Consequently, since more informed decisions are taking place continuously and autonomously, supply chain service quality is being improved along the whole supply chain. In the article a service quality evaluation model of a supply chain is empirically evaluated.

Keywords

• e-commerce
• e-marketplace
• agent-based systems
• supply chain management
• service quality