PRODUÇÃO CIENTÍFICA RELACIONADA À SATISFAÇÃO EM CURSOS ONLINE: Análise Bibliométrica de Artigos da Base Web of Science

Abstract

The objective of the study is to analyze the scientific literature related to satisfaction in online courses. Through a bibliometric analysis, articles published from 2009 to 2014 relating to the terms "satisfaction" and "online courses" were found in the research base Web of Science. 25 articles were analyzed using the criteria: (i) countries of publications; (ii) authors; (iii) amount of publications per author; (iv) number of citations in the research base; (v) content; (vi) methodology; (vii) variables of satisfaction measurement (viii) conclusions; (ix) suggestions for future research. The results showed a concentration of US research on the topic and a preponderance of quantitative methods of data collection and analysis. The variables most connected to online course satisfaction were: the student / teacher interaction, the use of information and communication technologies (ICTs) and the behavioral characteristics of students such as self-confidence and anxiety. In general, the articles indicated that the speed and quality of feedback provided by teachers, environment with good instructional design and self-confidence to study alone and use technology are fundamental to the satisfaction of students in online courses.

Keywords

• online courses
• Satisfaction
• bibliometric study