The Effectiveness of Micro Business License Services at the Manado City Investment and One Stop Integrated Service Office

Abstract

This study aims to describe, interpret and analyze the Effectiveness of Micro Business License Services at the Manado City Investment and One Stop Integrated Service Office the method used is a qualitative research method. The result of this study is that providing service to the community through the Effectiveness of Micro Business License Services at the Manado City Investment and One Stop Integrated Service Office is less effective. This is because the service making business licenses is still constrained because it is not by Standard Operating Procedure (SOP), in terms of completing micro business licenses it takes quite a long time, service mechanisms tend to be slow and convoluted, and the attitude of the waiters is lacking friendly still charged, which should be free inadequate service facilities, and lack of coordination between leaders and subordinates.

Keywords

• effectiveness
• service
• license
• micro business