Research on Employer Satisfaction Concerning Higher Education Quality

Abstract

Education has a strategic importance for economic and social development, as well as a positive effect on the entire society. Therefore, the education system must be effective and efficient in order to create a knowledge-based society and a stable economic environment. An important indicator of education quality is the employer satisfaction, which therefore presents a topic of numerous studies around the world. In this regard, the aim of the research was to examine the satisfaction of employers as users of higher education services through scientific methods. The sample included 33 private and public sector entities from various industries, with different ownership structures and a different number of employees. The research was conducted in the Republic of Serbia from May to July 2019. The data were processed using SPSS 21.0. programme in order to conduct descriptive statistics and cross-tabulation. Finally, the research findings indicate the existence of employer dissatisfaction, resulting from the outcomes of certain study programs, i.e., competencies and skills related to occupational profiles.

Keywords

• higher education
• education quality
• employer satisfaction
• knowledge-based society
• knowledge-based economy