Behavioral approach to quality: An empirical study in Slovak SMEs

Abstract

The outcome of our research is a proposal that will suggest development of the individual components of employee profile, with respect to supporting the behavioral component of employee profile by the enterprise, which should greatly participate in developing quality culture in the whole enterprise. The object of our research is the individual component of the employee profile in an enterprise which uses the behavioral approach to quality; while the subject is the employees of SMEs in Slovakia. The sample representativeness, according to the selected criteria—size of enterprise and respondents’ gender, was confirmed by the Chi-square test. The main contribution of this paper should be seen in analyzing the levels of individual components of the employee profile as a part of the behavioral approach to quality management in Slovak SMEs. Among the individual components of the employee profile, a strong direct dependence was found, which means that by developing the affective and the cognitive components, the behavioral component develops as well. This further leads to a developing behavioral approach to quality management in Slovak small and medium enterprises.

Keywords

• quality
• behavioral approach
• enterprise
• employee profile