Effect of Airport Efficiency Dimensions on International Tourists’ Satisfaction in Sri Lanka; with Reference to Bandaranaike International Airport

Abstract

Bandaranaike International Airport plays a significant role rather than other international airports in Sri Lanka. Maintaining service efficiency and quality of the service have been challenged when it comes to passenger service delivery for last few years. It was a well-known fact that Bandaranaike International Airport has been listed out to the most inefficient international airports in South Asian Region. By using quantitative research approach and deductive reasoning the researcher has incorporated SPSS with Smart PLS statistical packages for the data analysis. Using simple and multiple linear regression analysis, the nature of the relationships has been measured between airport efficiency dimensions and international tourist satisfaction. 150 foreign tourists have participated for the sample and as for the findings, the researcher has found that, all the hypotheses are accepted denoting that relationships between independent variables and dependent variable are positive relationships and security is the most influential airport efficiency dimension.

Keywords

• bandaranaike international airport
• efficiency dimensions
• tourist satisfaction
• service delivery
• tourism industry