Performance Assessment of Health Care Centers in South Tehran Health Network

Abstract

Background: Given the importance of assessment to ensure the quality of rendered services in health care centers, this study was carried out. The aim of this study is to assess performance of health care centers within the health networks in south of Tehran. Methods: This cross-sectional research was conducted among 360 individuals who referred to the health care centers related to South Tehran Health network. Of the 31 health centers, 15 centers were selected by proportional allocation sampling. The data collection tool was a primary care assessment questionnaire, which included 2 sections of demographic questions and indicators of health centers' assessment. The data was analyzed by SPSS 22 using independent-samples t-test and one-way ANOVA for analytical results. Results: The total mean performance of health care centers was 1.56. The highest score was related to care continuity (2.64); whereas, the least score was related to the care comprehensiveness (0.81). Moreover, age, educational degrees, number of visits, and cause of reference had a significant correlation with several assessment indicators of the health centers. Conclusion: All health care centers are required to improve their performance by reviewing and modifying the measures, goals, policies, and managers' performance.

Keywords

• Performance assessment
• Assessment
• Health care center
• Health network