Heliyon (Dec 2024)
Teachers' perspectives on the webex online platform for secondary education during the COVID-19 pandemic in Greece
Abstract
In this study, we examine the impact of Information Systems (IS) on the COVID-19 pandemic, focusing on the utilisation of the ''Webex'' online platform within the Greek educational system. This assessment aims to evaluate the platform's impact on organisational performance within this industry, particularly focusing on teachers' perspectives. This paper presents original quantitative research exploring how technological advancements have facilitated distance learning driven by the COVID-19 pandemic. The research is important because it highlights the challenges faced by Greece, as shown by the Digital Economy and Society Index (DESI) indicators [1]. In 2019, Greece ranked 26th out of 28 Member States, indicating outdated infrastructure and a lack of training among educators. Additionally, the country experienced a ''brain drain'' as a result of the 2008 Greek financial crisis, leading to skilled educators leaving the country [2]. The adoption of distance learning at the secondary education level in Greece presents unique challenges as well as opportunities, according to the research. The novelty of this study is its focus on primary data gathered from secondary school teachers in relation to the country's technological and other challenges. It provides insights into the real-world application and effectiveness of the Webex platform in an unprecedented situation. The study contributes to new knowledge by providing a detailed understanding of teachers' IT competency, their perceptions of online education, and the state's support (or lack thereof). It also highlights the psychological benefits of online education for students despite the noted challenges in attendance and achieving educational objectives. However, these lessons were not consistent for all students. Based on the statistical analysis, factors such as attendance, challenges perceived by the students, and the achievement of educational objectives were determined to be indicators of the effectiveness of online instructors. Practically, this research highlights the necessity for improved training for teachers to effectively utilise online platforms. It also recommends enhancing IT infrastructure and government support to improve online education. Teachers expressed openness to training seminars and recognised the psychological gains for students, suggesting the potential for continued use of online teaching methods post-pandemic. The wider sociopolitical impact involves informing discussions on the necessity, value, and effectiveness of e-learning, thus guiding future educational policies and practices.
