Pemanfaatan Teknologi Informasi untuk Peningkatan Pelayanan pada UPT TIK Politeknik Negeri Cilacap

Abstract

UPT Teknologi Informasi dan Komunikasi (UPT TIK) is a technical implementing unit that provides information and communication technology services for the academic community at the Cilacap State Polytechnic. At UPT TIK has services such as email submission, subdomain and website submission, installation submission and network disturbance submission. In the management of UPT TIK, there are problems, including the lack of information about standard operating procedures, the head of UPT TIK finds it difficult to collect data because users are still doing it via telephone, users have difficulty monitoring submissions, forms that are paper based so that data loss occurs every year approximately 5 sheets and storage takes up a lot of space. At UPT TIK there are problems, so there is a need for a system that overcomes these problems, so the UPT TIK information system was developed which aims to assist the submission process, manage data submissions, and monitor submissions. This web-based system was developed using the RAD method because this method is very short work and is designed from the results of user responses with existing prototypes. In addition, the RAD method consists of the requirements planning stage, RAD design workshop, and implementation. The output of this system is the submission process is better controlled, users can monitor submissions and file management can be properly archived. From the results of the questionnaire data analysis with 20 respondents, it was found that 1% disagreed, 8% disagreed, 81% agreed and 10% stated strongly agree that this system is said to be successful in helping improve services at UPT TIK

Keywords

• information system
• services
• rapid application development
• website