A Knowledge Management Scenario to Support Knowledge Applications Development in Small and Medium Enterprises

Abstract

Nowadays, in the European countries more than 95% of the companies are small and medium-sized enterprises (SMEs) and majority of the European Union employees work in these companies. In order to develop intelligent business to become competitive, the enterprises must increase the quality and technologic level of products and services, to have permanent new product or to make old products bettering and to have a good prices policy. These activities request first a large amount of data, information and knowledge collected from all sources and then request transferring knowledge at each enterprise level. Therefore, this work analyses the state of art of the knowledge and knowledge management (KM) and propose KM scenario to support knowledge applications (KApps) development in SMEs. In addition, the paper presents how can be knowledge bases built at the enterprise level.

Keywords

• knowledge management
• knowledge bases
• knowledge process
• knowledge application
• SME