Corporate social responsibility benchmarking. The case of galician firms

Abstract

In this paper we review the concept of corporate social responsibility. Subsequently we analyze the possibilities and problems of the use of benchmarking in CSR by analyzing the latest research that had developed a method of benchmarking. From this analysis we propose a homogeneous indicator that assesses 68 aspects related to the various stakeholders involved in CSR. It also provides information on the importance attached by respondents to these aspects. The results for each of the 5 sectors considered show the areas in which the work in CSR is greatest and others where improvement is needed.

Keywords

• Benchmarking
• corporate social responsibility
• stakeholder perspective