Internet and its impact on the market position of telecom operators

Abstract

Telecom operators specialize in the provision of information and communication (IC) services. For a long time they have the potential to provide traditional services, including voice and text messages, which are being constantly improved, primarily due to the progress in information and communication technologies (ICT). The progress in ICT and the offer of IC services in recent years is related to the implementation and development of Internet. In consequence the traditional offer of IC services is extended by innovative services enabling the transmission of voice, data and images. At the same time, these services are starting to be provided not only by telecom operators but also by other entities, in particular the so-called Over The Top (OTT) operators, including Google, Facebook, Amazon etc.