The satisfaction of the undergraduate nursing classroom teaching quality based on the Kano model in China

Abstract

Objectives: To investigate the satisfaction of the undergraduate nursing classroom teaching quality based on the Kano model and provide a reference for improving the overall quality of educational services. Methods: A total of 621 sophomores and juniors of nursing at Hubei University of Medicine were selected to conduct questionnaires based on the Kano model using convenient sampling. Results: The 16 items are all a one-dimensional factor. The satisfaction and importance are 0.77 to 0.86 and −0.58 to −0.80, respectively. In the quadrant analysis chart, there are four items in the dominant area, three items for improvement, three in the observation area, and six in the retention area. Conclusion: Analyzing the satisfaction of nursing undergraduates’ classroom teaching quality can help us effectively understand the intrinsic needs of students and improve the overall quality of nursing undergraduates’ curriculum teaching services.