Illustration an advantage assessment of the quality management system implementation into metallurgical organizations

Abstract

Implementation of the quality management system (QMS) in organizations is directly linked to the performances and business activity relative to a competition. With increasing market competition and changing markets, the quality system becomes a significant component and is increasingly being researched and identified as a major factor in cooperative advantage over competition, stakeholder satisfaction and maintaining the good customer relationships in almost all organizations connected with metallurgy. This paper implements a multi-criteria approach to a decision-making based on the Analytic Hierarchy Process. The aim of this paper is to illustrate the assessment of benefits of the quality system implementation ranking the criteria for a sustainable development by the MCDM models.

Keywords

• quality system
• analytic hierarchy process
• advantages