Destinos Turísticos Inteligentes e Gestão Do Conhecimento: Possíveis Convergências

Abstract

Introduction: The present study addresses different themes that are on the agenda in the contemporary social context: Information Management, Knowledge Management (KM) and the potential tourism scenario that, mediated by competitiveness, outline the strategies for insertion, maintenance and growth of organizations. The digital tools combined with the great flow of information have allowed organizations of any size or nature to compete with organizations already consolidated and thus responding to the needs of tourist destinations and their demand. Objective: The objective is to identify, in the specialized literature, researches that discuss the role of KM in the construction of Smart Tourist Destinations (STD), and how Information and Communication Technologies (ICTs) are related to practices that allow a better understanding of STD. Method: It develops a descriptive research, since it proposes to delineate the relationship of the STD and KM studies, using bibliometric research as the data collection and analysis technique. For data collection, the Web of Science and Tourism Publications platforms were used, which provide material from journals in the area, using the terms: Knowledge Management in Tourism Smart Tourism Destination; Knowledge Management and Intelligent Tourist Destinations. Conclusion: The results showed that the terms converge to five different fields of research and that there is little portrayal of KM in the construction of a STD. International publications point to an emphasis on the management of these destinations, while Brazilian publications prioritize information and open an opportunity to be explored in the field of intelligent tourist destinations.

Keywords

• turismo. gestão do conhecimento. destinos turísticos inteligentes.