Evaluation of impact of COVID-19 precautionary measures and quality of services on the patient satisfaction in outpatient private clinics

Abstract

AbstractThe general satisfaction of patients and population about healthcare services is an indicator measurement that provides a meaningful perception of population opinion about performance of healthcare system. To study the impact of COVID-19 precautionary procedures and quality of healthcare services on patients’ overall satisfaction in the Jordanian outpatient private clinics. Quantitative observational cross-sectional study was carried out targeting patients who received medical care in private clinics in Irbid/Jordan. Linear Regression was employed to perform the data analysis. A random sample of 400 respondents participated in a questionnaire. Results revealed that COVID-19 precautionary procedures and quality of healthcare services had an impact on overall patient satisfaction. The level of patient satisfaction was high across all domains examined. That means that all the producers and policies put in place during the pandemic were beneficial to patients. It is recommended that these precautions be maintained until the COVID-19 pandemic has passed. Patient satisfaction measurements give managers a more responsive system of health care delivery in response to patient wants and desires.

Keywords

• COVID-19 precautionary procedures
• quality of services
• overall Patient’s satisfaction
• private clinics
• and Jordan
• Huifen (Helen) Cai, Middlesex University Business School, United Kingdom