Ovidius University Annals: Economic Sciences Series (Jan 2017)

Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies

  • Mateescu Mihaela,
  • Muscalu Sabin,
  • Bozga Raluca

Journal volume & issue
Vol. XVII, no. 1
pp. 313 – 318


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This paper presents a mathematical model intended to investigate the influence of TQM andservice innovation types on service companies performance. The company performance is regardedas the model output and is built out of the financial performance and the non-financialperformance. The two performances are generating competitive advantage. The estimated non–financial performances are represented by the quality performance and the innovativeperformance. The data used to build the model were taken from the IT Romanian companies.