Influence of TQM Practices and Service Innovation Types on Performances of the IT Romanian Companies

Abstract

This paper presents a mathematical model intended to investigate the influence of TQM andservice innovation types on service companies performance. The company performance is regardedas the model output and is built out of the financial performance and the non-financialperformance. The two performances are generating competitive advantage. The estimated non–financial performances are represented by the quality performance and the innovativeperformance. The data used to build the model were taken from the IT Romanian companies.

Keywords

• mathematical model
• service innovation
• TQM
• competitive advantage