SERVICE USERS CLASSIFIED AS RISK LEVEL ‘BLUE’ IN AN EMERGENCY DEPARTMENT

Abstract

This study aimed to identify the sociodemographic characteristics, nosological profile and the reasons for seeking attendance of these service users, of 300 service users categorized as level of risk ‘blue’, in an Emergency Department in Campo Grande, Mato Grosso do Sul. The primary data were collected through interviews, and the secondary data from medical records, for the identification of the International Classification of Diseases code. Women predominated - 186 (62%), aged from 26 to 45 years old - 155 (51.7%), with an educational level of senior high school completed - 169 (56.4%). Headache was the principal complaint mentioned by the service users. The demand for services was due to the delay in attendance in the primary care centers, as well as the absence of doctors at that level of care. There was a predominance of diagnoses of the International Classification of Diseases and Health-related Problems, Z00 (General examination and investigation of persons without complaint; 23.3%).

Keywords

• Embracement
• Emergency Medical Services
• Prehospital Care
• Urgent care