Procesno Funkcionisanje Lokalne Samouprave / Process Operation of Local Self-Government

Abstract

Local self-government in the region, characterised by its bureaucratic and hierarchical structure, insufficient expertise, lack of knowledge and excessive procedures used in its operation, is simply unable to cope with the creation of a new society and an adequate economic environment. The lack of customer and target orientation, low level of understanding and poor utilisation of the principles and mechanisms of good governance (customer orientation, efficiency, participation, impartiality, transparency, professionalism, etc.) results in poor quality of service.

Keywords

• korisnici
• građani
• lokalna uprava
• procesna orijentacija
• kvalitet
• zaposleni
• menadžment
• users
• citizens
• local government
• process orientation
• quality
• employees
• management