Majallah-i Bālīnī-i Parastārī va Māmāyī (Apr 2013)
Evaluating the women’s satisfaction of Hajar hospital services after the delivery
Abstract
Background and aims: Patients satisfaction includes the assessment of health care which she received. Finding some aspects of the services which leads to dissatisfaction and attempting to eliminate and solve them can be the most effective and less costly ways to increase the quality of services. So, the aim of this study was to determine women’s post-delivery satisfaction from Hajar hospital labor ward services and facilities after the delivery. Methods: In this descriptive cross – sectional study, 280 individuals who were admitted in the labor ward of Hajar hospital ,delivered their baby , passed two hours from their delivery and transferred to womens’ ward were entered into the study by convenience sampling. The data were collected through a researcher-designed, valid and reliable questionnaire and the patients’ satisfaction from management and personnel services and facilities of the ward were assessed. Results: Age mean of the mothers was 26.7±4.48 years old. Mean score of mothers’ satisfaction of management services was 64.41 ±9.55, of personnel services was 55.81±5.68 and of construction and facilities was 56.78±9.15 and it was moderate to high. There was not a significant relationship between demographic variables and satisfaction level. Conclusion: The results indicated that patients’ satisfaction of personnel services is at a lower level. High workload of staff may reduce their attention to offer better services. Thus, it is necessary to take some regards in this way.
