Using Value Stream Maps To Treatment Waste Case study in Karbala Holy Health Department

Abstract

The objective of this research is to employ the value stream map as one of the main tools in the strategy of optimization and redesign of service in the service business environment and reducing processes that do not add value which is wasted without being processed. The problem of the study is to increase the waiting times for the official version of the birth certificate of the new born, which is sent to the Directorate of Civil Status to be issued for the national card later. The study is based on the current stream mapping, analysis and mapping in order to identify, remove or reduce waste and improve service efficiency. The data and information needed to study the case were collected through field interviews, interviews and interviews at the government hospital. Some appropriate quantitative methods were used (total time to add value, total time not added value, service efficiency, improvement rate). The most important conclusions: The tool Value Stream Map is an efficient and efficient tool in improving service organizations to enable the organization to invest add times for value and reduce or eliminate nonadding times of value and improve the efficiency of service provided.