DESAIN KONSEPTUAL DIGITALISASI MANAJEMEN MUTU PADA INDUSTRI FMCG

Abstract

Industry 4.0 era encourage FMCG manufacture industries in Indonesia to continuously innovating through digital technology adoption in their process, including quality management. Quality management digitalization in manufacture industry in Indonesia is now at the level of leaving paperwork documentation and analog communication in quality control; and have started to adopt computerized database and analysis. The absent of national software provider and academic study focusing on quality management digitalization concept has become an obstacle for Indonesia to evolve in Industry 4.0 era. This paper intended to provide conceptual design of integrated quality management digitalization to support FMCG industries in effective decision making and compliance to quality control plan; and to stimulate national software provider to develop digitalized quality management program. The research use descriptive qualitative method through literature review of articles indexed in Garuda and Mendeley from 2017 to 2020 to make sure if there any previous research studied quality management digitalization for FMCG industry, and thus the review will be used as a strong reason to develop concept of quality management digitalization. The result showing no research found that exclusively studied about quality management digitalization for FMCG, and thus concept of quality management digitalization for FMCG is proposed as a baseline foundation for program developer to develop an integrated software in quality management digitalization for FMCG.

Keywords

• concept
• digitalization
• fmcg
• industry 4.0
• quality management