Application of a BPM Framework for the Implementation in Small and Medium-Sized Companies

Abstract

This research evaluates the satisfaction level in the application of a textit framework of Business Process Management - BPM, in the scope of small and medium sized companies - SMEs. Based on the distinction of the organizational configurations resulting from the structuring logic by processes and by function, a narrative review was carried out with the purpose of exploring approaches and implementation models oriented to BPM. Therefore, it is necessary to study business cases involving the appropriation and implementation of new textit frameworks based on the logic of processes that, in some way, shows levels of satisfaction regarding the adoption of methods and practices, either for the improvement of processes and organizational exibility, whether to promote business transformation and innovation actions. The research concept is exploratory and qualitative in nature and was developed from reports of experience in the application of BPM in SMEs. The instruments of collection and analysis consisted of the application of questionnaires and documentary analysis, as well as based on the level of satisfaction of the critical success factors for the adoption of BPM. The results allowed to reveal the level of assimilation of the textit framework, although it was not possible to evaluate the level of effctiveness of the perceived transformation actions. Finally, the study indicates that the proposed method represents a facility for implementing BPM in SMEs, given its simplicity and ease of assimilation, besides enabling technology qualification.

Keywords

• business process management
• technology qualification
• critical success factors