Automation of Process Performance Management in a Company

Abstract

The paper describes the automation of process performance management in a particular company, using specially developed client application. Performance management process is based on an analysis of data from the process. The main problem, of analysis in real cases, is the low availability of data from the process and the impossibility of obtaining the analysis results in real time. A detailed specification of business requirements related to performance management in the organization is presented as well as the way of application of WCF (Windows Communication Foundation) services, the concept of business intelligence, methodology for data warehousing DW (Data Warehousing), and application of Silverlight technology for solving this problem. In particular, it shows the implementation of Silverlight client application for processes performance management within the company.

Keywords

• company
• control
• key performance indicators
• process quality