Journal of Evidence Based Health Policy, Management & Economics (Mar 2018)
Evaluating the Performance of Isa Ibn Maryam Hospital, in Isfahan University of Medical Sciences based on quality management indicators with a 360 Degree feedback approach
Abstract
Background: Medical diagnostic laboratories and accuracy and precision of laboratory test results play a decisive role in improving services delivery to patients. Therefore, special attention to the quality of medical health services activities appears to be essential. This study aimed to evaluate the performance of laboratory of Isa ibn Maryam hospital of Esfahan due to the concept of quality management and carried out by using a 360 degree feedback approach. Methods: The current paper is a cross-sectional study which was conducted in Isa ibn Maryam hospital in Isfahan University of Medical Sciences. Simple random sampling is used and totally 42 patients and hospital staff (laboratory customers) were selected. The data collection tool was a self-made questionnaire and data were analyzed using Microsoft Excell 2010. Results: Based on the findings, the highest mean score of evaluating performance was related to pediatric department with a score of 5/50 and the lowest mean was related to hygiene and the infection control unit was with a score of 5/42. Conclusion: The most important flaws in each performance evaluation system are personal taste orientation and applying personal views. Thus, it may be possible to minimize the deployment of personal opinion in evaluations by using a 360 degree feedback approach.
