Gap analysis study on the compliance of automotive standard IATF 16949 based on internal quality audit score in automotive industry

Abstract

In August 2016, IATF issued the new requirement of quality management system IATF 16949. With these new requirements, the automotive industry that is willing to migrate to the new version will face some challenges. The main challenge comes from the need to re-map the business processes that are needed for the internal audit. The other challenges are the readiness of the quality of the internal auditors, measure gaps, and predict the success of the certification audits. This research is based on a case study at one of the automotive manufacturing company. A framework for measuring the gap analysis of the compliance based on the automotive standards requirements (IATF 16949: 2016) through an internal quality audit score has presented in this research. The analysis has done by using a turtle diagram for risk analysis and follows by a survey on an internal quality auditor’s perception. Based on the analysis, it can be determined which processes need to be audited. The research has found that there are 32 processes in the company which is needed to be an audit. The survey has indicated that internal quality auditor is ready with the new requirement of the quality management system. The internal audit’s result with a weighted score shows the level that can be achieved by the company to fulfill the standard IATF 16949:2016. The gap that has shown in the spider chart depicts that an automotive manufacturing company will be able to passe the certification audit.

Keywords

• quality management
• knowledge management
• organizational learning