Evaluation of user satisfaction in parents or caregivers of pediatric patients with colorectal pathology in the use of telemedicine

Abstract

Because of the SARS-CoV-2 pandemic, telemedicine has been implemented as an alternative channel for face-to-face medical care. It is essential to evaluate patient satisfaction regarding the use of telemedicine to assess its feasibility as a new care modality in the future. Objective: To evaluate the user satisfaction of the parents or caregivers of pediatric patients with colorectal pathology regarding the use of telemedicine. Material and method: Cross-sectional study using a survey with a Likert scale. The parents of patients with Hirschsprung disease, anorectal malformations, and severe constipation in a bowel management program were given the Telehealth Usability Questionnaire (TUQ) validated Spanish version through Google Forms. Results: 24 surveys were collected. 75 % consider that Telemedicine improves access to health care services and saves time traveling. 83 % report that they could express themselves adequately and felt comfortable using this means of communication. 57 % believe Telemedicine is an acceptable way to receive health care instructions. 75 % are satisfied with the system and would use it again. Conclusion: Telemedicine care is a valuable tool to complement the care of pediatric patients with colorectal pathology, which is probably here to stay. Strategies should be implemented since it has great potential to complement face-to-face care, exceptionally patient follow-up, in parental satisfaction. Level of evidence: III.

Keywords

• Telemedicine
• Parent satisfaction
• Colorectal pediatric surgery