The quality of state and municipal services provision in the field of entrepreneurship

Abstract

The article discusses providing state and municipal services in the assessment of entrepreneurs in the region. Monitoring data “Assessment of citizens' satisfaction with the quality of state and municipal services in the Republic of Kalmykia”, has been used as empirical material. The monitoring was conducted by the sociological research department of the BSI the RK “Institute for the Integrated Research of Arid Territories”. The main research method used was a questionnaire survey. 500 respondents, recipients of state and municipal services, made up total sample. Entrepreneurs or their representatives, who received state or municipal services in the field of entrepreneurship were the target audience of the study. As a result, the sample of respondents amounted to 10.8 % of the total sample. The survey was conducted in six districts of the Republic and the city of Elista. The aim of the research was to determine the level of satisfaction with the quality of state and municipal services in the field of entrepreneurship and its individual indicators. Along with the evaluation of indicators presented: information sources, average waiting time, the actual number of calls, the article also reflects the final monitoring data, which revealed a positive trend in the average number of calls to the authority to receive services in the field of entrepreneurship, which on average should not exceed two times.

Keywords

• государственные и муниципальные услуги
• бизнес-сообщество
• предприниматель
• целевой показатель
• удовлетворенность
• оценка качества
• мониторинг
• органы власти
• state and municipal services
• business community
• an entrepreneur
• target indicator
• satisfaction
• quality assessment
• monitoring
• authorities