THE USE OF THE CARE INDICATORS SYSTEM BY NURSE MANAGERS AT A TEACHING HOSPITAL

Abstract

The objectives were to get to know the use of a computerized nursing indicator system at a teaching hospital in the city of São Paulo, to identify the applicability of the indicator outcomes and to verify the information return for the nursing team. Descriptive survey with a quantitative approach and a population of 27 nurses, members of the Nursing Board. The data were collected between May and June 2014 through a survey of these managers’ opinion on the use of the system. It was evidenced that 25 (92.59%) subjects agree that the system is easy to handle. Thirteen (48.14%) report adverse events while eight (29.63%) do not. Twelve (44.44%) managers use the system to monitor patient care, but five (18.51%) do not present the indicators during periodical team meetings. The managers use the indicators to plan improvements, although frailties exist in the reporting of adverse events, demonstrating the need to develop the indicator management culture at the institution.

Keywords

• Quality indicators;
• Quality indicators; health care
• Quality of health care
• Health services administration
• Quality management
• Nursing services