The Performance Potential of Future Employees in the Hospitality Industry in Terms of Cognitive Reflection Test

Abstract

In this paper we aim to evaluate the capacity to perform of potential employees in the hospitality industry. We use Cognitive Reflection Test as a tool. We are considering possible future employees who have opted for Economics of Tourism, Trade and Services prior to the outbreak of the Covid 19 pandemic. According to our findings hospitality industry might face huge difficulties in insuring the required level of skilled resources in order to restart or increase the activity in good conditions of customer satisfaction by keeping at least same quality of the services like before the Covid 19 pandemic.

Keywords

• workforce
• hospitality industry risks
• performance
• potential
• cognitive reflection test