Ergodesign & HCI (Dec 2019)

THE ROLE OF TEXT IN THE COMPREHENSIBILITY OF E-SERVICES

  • Heloisa Fischer,
  • Claudia Mont'Alvão,
  • Erica dos Santos Rodrigues

DOI
https://doi.org/10.22570/ergodesignhci.v7iEspecial.1275
Journal volume & issue
Vol. 7, no. Especial
pp. 207 – 219

Abstract

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This article discusses the role of textual comprehensibility in accessing Brazilian digital public services. It reports partial results of documental research and literature review. The paper addresses the concepts of interaction in e-government, public value (related to e-services design), officialese, and Plain Language. It illustrates the linguistic aspects of the officialese from a fragment of e-service text from the federal government.