Effect of Employee Nationality on Job Performance of Food and Beverage Operations in Hotels

Abstract

The current research aims to investigate the effect of nationality diversity among food and beverage employees on core competencies and performance outcome in Saudi Arabia Hotels. The study addressed five nationalities of workplace in Makkah Hotels as an independent variable (Egyptian, Indians, Pakistani, Indonesians, and Moroccans); on the other side, Job performance as a dependent variable, was judged by three dimensions: Accomplishments, Performance Impact, and Career Development, as opposed food and beverage supervisor’s nationality background. The research population (sample) comprises of some F&B executives and managers working at Saudi hotels; 261 managers were chosen to represent the study sample. A questionnaire based on the strength of prior research was used to collect data. A descriptive statistics, one way Anova, and Multiple Comparisons were used to determine the factors that influence employee performance according to their nationalities. The study's findings validated the assumptions that nationalities had a beneficial effect on job performance. A Tukey post hoc test revealed that the Egyptians’ outcome performance was statistically significantly lower than Indians were. Based on the findings of the study, the researchers propose that hotel managers and decision makers should develop stronger nationality diversity action plans in order to better accommodate the changing business environment.

Keywords

• workforce diversity
• job performance
• accomplishments
• career