Ekonomiczne Problemy Usług (Jan 2015)

Zapewnienie jakości procesów usługowych wspomaganych informatycznie

  • Anna Dobrowolska,
  • Wiesław Dobrowolski

Journal volume & issue
Vol. 117


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The paper discusses the quality dimensions of IT-supported service business processes. A model of the factors that influence the quality of such processes was presented along with the fundamental problems of quality assurance which are specific to the service processes with the information technology applied, particularly the virtualization and cloud computing solutions.