Nurses' perceptions of engaging in internet‐based nursing services: A qualitative study based on three hospitals in China

Abstract

Abstract Aim In response to the ageing population and shortage of human resources for nursing care, China is piloting internet‐based nursing services (nurses who provide this care are called online nurses). Nurses are the providers of this model, so it is important to understand their perceptions. We aim to explore nurses' perceptions of engaging in internet‐based nursing services. Design This study is descriptive qualitative research, so the data were analysed using a descriptive qualitative research method based on the theory of planned behaviour, using thematic analysis. Methods With personal semi‐structured interviews conducted by two Master of Science in Nursing with 18 online nurses and nine clinical nurses, terminated after information saturation. Results Nurses' emotional attitudes towards internet‐based nursing services were generally positive, but their behavioural intentions were negative. Social support, hospital organisational climate and family responsibilities had a statistically significant impact on nurses' behavioural decisions. Internet‐based nursing services place higher demands on nurses' knowledge and skills, and nurses are most concerned with ensuring patient and nurse safety. Patient or Public Contribution No Patient or Public Contribution.

Keywords

• internet
• nursing services
• online nurses
• perceptions
• qualitative study