Validity And Reliability of the Questionnaire to Measure the Patient Satisfaction With Nursing Care Quality-Turkish Version

Abstract

Background: Patient satisfaction is an essential quality-result indicator of health services in hospital and ambulatory care settings. There are limited questionnaires to measure patient satisfaction with nursing care quality in Turkey. Purpose: This study aimed to assess the psychometric properties of the Turkish version of the Patient Satisfaction With Nursing Care Quality Questionnaire (PSNCQ). Methods: This methodological study was carried out in a bronchology unit of a state hospital in Istanbul between January and May 2021. The sample consisted of 149 participants and was recruited using convenience sampling. Data were collected using an online questionnaire. Results: The Content Validity Index of the questionnaire was calculated at .95. Item-total correlations ranged from .76 to .91 for 19 items. The minimum factor load was .781, and the questionnaire items explained 79% of the total variance. Alpha coefficient was calculated as .98 for the whole questionnaire. To test reliability analysis, the Spearman-Brown correlation value was 0.881, and the Guttman Split-Half value was 0.933. Test re-test correlation was .88. Confirmatory factor analysis confirmed the one-factor model. Conclusions/Implications for practice: Turkish version of the PSNCQ questionnaire is a valid and reliable tool for evaluating patient satisfaction with nursing care. Valid and reliable instruments are crucial to effectively assess patient satisfaction with nursing care to improve health quality.

Keywords

• nursing care
• patient satisfaction
• quality of care
• validity
• reliability