The role of external assistance in propelling the digitalization of public services in the republic of Moldova

Abstract

Digitization of public services has become an imperative in modern governance, bringing promises of increased efficiency, transparency and greater citizen engagement. This study examines the critical role of external assistance in accelerating the digitization of public services in the Republic of Moldova, highlighting its impact on shaping national digitization agendas, particularly in transition economies. The relevance of the research lies in its ability to contribute to the development of effective and sustainable strategies for the digitization of the public sector, thus facilitating socio-economic development and strengthening international cooperation. The main aim of the study is to investigate the role of external assistance in this process, being structured on three objectives: exploring the theoretical concepts of e-government, analysing the impact of external assistance on digitization in Moldova and assessing the influence of digital public services on the development of local entrepreneurship. Through a qualitative methodological approach, the study provides valuable insights for policy makers and practitioners, contributing to the academic discourse on digital governance.

Keywords

• financial assistance
• digitization
• public services
• e-government
• efficiency