Construction of the Invoicing Process through Process Mining and Business Intelligence in the Colombian Pharmaceutical Sector

Abstract

The invoicing process is critical to the financial management of organizations. However, modeling this process presents challenges such as data updating, information availability, and aligning planned activities with the actual execution of the process. One difficulty is that designing the invoicing process requires extensive knowledge of the activities involved, and process representations based on organizational repositories are not necessarily aligned with the actual invoicing processes in the organization. Process Mining is complemented by the use of dashboards, which are inherent to business intelligence and allow for visual tracking of process behavior. This paper explores how the combination of process mining and business intelligence can enable a new level of process modeling that addresses specific issues in constructing processes that are aligned with real-world activities. To accomplish this, we first propose the Design Science Research (DSR) methodology, which outlines how a researcher or practitioner should approach the task of modeling a specific process using Process Mining augmented with dashboard resources. The research strategy was to identify the most appropriate methodology to construct the actual billing process, which led to the identification of the DSR methodology. This methodology, with its 12-step plan, allowed the construction of an artifact representing the actual invoicing process. Ultimately, the objective of constructing a real invoicing process in the Colombian pharmaceutical sector is achieved through the development of an artifact, complemented by business intelligence dashboards that ensure the alignment of the execution of activities within the process.

Keywords

• process mining
• processes
• pharmaceutical sector
• business intelligence
• DSR