DIGITAL LOGISTICS PLATFORMS AS AN INNOVATIVE FORMAT FOR PROVIDING LOGISTICS SERVICES: A CRITICAL ANALYSIS

Abstract

Background. The paper raises the problem of the lack of a generally accepted full definition of a digital platform, despite the widespread use of the term. Materials and methods. To study the existing approaches to the definition of a digital platform, the method of a systematic review of the literature on the subject of digital platforms (using the example of digital logistics platforms) was used. Results. Based on the studied sources, a critical analysis of existing approaches to the definition of digital logistics platforms is presented. The characteristic features inherent in digital platforms are highlighted, gaps existing in the scientific literature in the description of digital platforms are identified, ways of classifying digital platforms are systematized. Conclusions. Based on the above analysis, the author's definition of a digital logistics platform is presented, covering the main characteristics of digital logistics platforms. According to this definition a digital logistics platform can be described as a multi-user digital service that creates, on the basis of functional modules, an infrastructure for mutually efficient interactions of users belonging to different sides (producers, buyers, transport companies, state) which co-create value of the service. This digital service optimizes interactions on the basis of digital algorithms in order to improve the quality of customer service, to reduce transaction cost and to increase the efficiency of logistics service.

Keywords

• digital logistics platforms
• logistics services
• digital service
• digital infrastructure
• digital transformation