Research and application practice of knowledge graph technology system for telecom-operators

Abstract

Knowledge graph plays an important role in knowledge search, work order processing, intelligent service, fault analysis and other fields of China Mobile business and maintenance scenario.The knowledge graph technology system of China Mobile was systematically studied.Based on application scenarios and service objects, it can be divided into question ＆amp; answer retrieval knowledge graph, work-order analysis knowledge graph, system operation and maintenance knowledge graph and business operation knowledge graph.The technical architecture, business architecture and construction methods were introduced, and the planning goal of the evolution and development of knowledge graph was ultimately leaded.

Keywords

• knowledge graph
• cognitive network
• intelligence question and answer
• information retrieval
• intelligent operation and maintenance