Intelligent Personal Assistant in Business-Context: Key-feature Evaluation for User Acceptance

Abstract

The usage of intelligent personal assistants (IPA), such as Amazon Alexa or Google Assistant is increasing significantly, and voice-interaction is relevant for workflows in a business context.

Keywords

• intelligent personal assistant
• human-computer-interface
• enterprise-resource-planning
• machine learning
• business process
• natural language processing
• o3
• o31
• o32
• o33