DIGITAL QUALITY MANAGEMENT SYSTEMS: BENEFITS AND CHALLENGES

Abstract

Quality management is a maintenance and control process in which product and service quality are scrutinized for conformity with stated requirements. Digital quality management systems (QMS) is designed for agile, consistent and customer-centric enterprises. Digital QMS has been widely used by world-class business enterprises to attain competitive advantage in terms of performance, innovation and quality product and service delivery. Unfortunately, the extant literature is devoid of a definitive conclusion highlighting the benefits and challenges digital QMS. To fill this void, this paper reviewed the benefits and challenges digital QMS to provide a comprehensive framework. This paper concludes that digital QMS is an essential component for modern business enterprises, as it guarantees homogeneous and cost-efficient products / services at maximum returns and minimum complaints. Implications are discussed.

Keywords

• digitalization
• quality management systems
• technology