Knowledge internalization as a measure of results for organizational knowledge transfer: proposition of a theoretical framework

Tourism & Management Studies. 2017;13(2):83-93 DOI 10.18089/tms.2017.13208


Journal Homepage

Journal Title: Tourism & Management Studies

ISSN: 2182-8458 (Print); 2182-8466 (Online)

Publisher: University of the Algarve - ESGHT - CIEO

Society/Institution: University of the Algarve

LCC Subject Category: Geography. Anthropology. Recreation: Recreation. Leisure: Recreation leadership. Administration of recreation services

Country of publisher: Portugal

Language of fulltext: Spanish, English, Portuguese

Full-text formats available: PDF



Helen Aquino (Fundação Ezequiel Dias Rua Conde Pereira Carneiro, nº 80, Bairro Gameleira, Cep: 30510-010, Belo Horizonte, Minas Gerais, Brazil)

José Márcio de Castro (Pontifical Catholic University of Minas Gerais, Departament of Business Administration Av. Itaú, nº 525, Bairro Dom Cabral, Cep: 30535-012, Belo Horizonte, Minas Gerais, Brazil)


Double blind peer review

Editorial Board

Instructions for authors

Time From Submission to Publication: 24 weeks


Abstract | Full Text

As this is result of the transfer of knowledge, most studies on this subject have considered the implementation of organizational knowledge as a positive result and as the end of the transfer process; internalization as active adoption of knowledge has seldom been investigated. This is assuming that it is only when knowledge is internalized by the recipient company that the transfer process really becomes effective and incorporated into organizational routine. The aim of this paper is propose a theoretical framework using internalization as the variable to analyze the effectiveness of the knowledge transfer process. For this, a comprehensive literature review was conducted that resulted in the identification of important variables that moderate the internalization: the disseminative capacity and the absorptive capacity. Moreover, this article proposes an analysis of internalization from a multidimensional perspective, considering the appropriation of knowledge and time taken to internalize as extension factors of knowledge internalization.