Unveiling the Role of Hope in Fostering Organizational Citizenship Behavior

Abstract

Purpose: The purpose of the study is to examine the relationship between goal attainment, employee hope, employee perception of organizational performance and their impact on Organization citizenship behavior Design/Methodology/Approach: The research employs a quantitative causal research design, aiming to establish causal relationships between employee hope and organizational citizenship behavior (OCB). It utilizes survey methodology to collect data from employees across various professional streams within an organization. The approach is rooted in the Affect Theory of Fredrickson's broaden-and-build theory and Social Exchange, which serve as theoretical frameworks for understanding the relationship between employee hope and OCB. Findings: The findings reveal significant positive relationships between both employee goal attainment and employee perception of organizational performance and employee hope. Additionally, employee perception of organizational performance and employee goal attainment are positively associated with organizational citizenship behavior (OCB). Implications/Originality/Value: The research findings have theoretical and practical implications. Theoretically, the study contributes to the understanding of the mechanisms underlying OCB by highlighting the role of employee hope and its relationship with other factors such as goal attainment and perception of organizational performance.

Keywords

• Employee hope
• Employee perception of organizational performance
• Employee goal attainment and organizational citizenship behavior