The Letter of the Law

Abstract

This study aims to reconstruct the organizational processes involved in managing the uncertainty surrounding the implementation of a new anti-poverty measure in Italy. In 2024, a reform of the minimum income scheme significantly redefined the role of social services in assessing and supporting the social inclusion of beneficiaries. Using an Activity Theory framework, this paper analyses a case study from a suburban area in Milan, focusing on the turbu

Keywords

• inter-organizational dynamics, activity theory, disturbances, anti-poverty measures, social policy