Russian Journal of Agricultural and Socio-Economic Sciences (Jul 2019)
DESTINATIONS’ COMPETITIVENESS THROUGH TOURIST SATISFACTION: A SYSTEMATIC MAPPING STUDY
Abstract
The concept of tourism competitiveness is not only related to the economic sector but also directly related to social and cultural aspects. Tourism destinations have been developed at an industrial level, where destination management involves various aspects of the sector at domestic and international levels so that it needs to be studied more deeply for practitioners and academics. Therefore, this article aims to classify, identify scientific publications and conduct a systematic analysis of the current literature, to create extensive and detailed understanding. The research method is carried out with a systematic mapping study (SMS) technique to find research trends and look for the state of the art from the field of tourist satisfaction and destination competitiveness. The research method adopted by SMS is a practical research method to identify the right topics to be researched, and which areas are needed for more research by examining scientific publications produced based on the focus and type of research from time to time. The results of this study provide guidance to assist researchers in planning future research through the discovery of research gaps. This Systematic Mapping Study procedure follows relevant empirical guidelines and maps articles in Scopus's electronic database. Furthermore, the researchers examined all articles published in various international journals published by Scopus in the last 10 years. Articles are chosen according to the criteria of the relevant tourist satisfaction and destination competitiveness studies, the final findings of which are 54 articles that match the inclusion criteria. The author classifies articles in six categories, namely research trends from year to year, country of publication, type of article, research approach, research focus and research locus.
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