Permanent Health Education: a strategy to improve safe patient identification

Abstract

Continuing education is understood as a fundamental strategy to promote safe care, which makes it essential to promote and evaluate professional training actions on this topic. The aim of this study is to evaluate the impact of an educational action on patient identification on the knowledge of professionals at a high complexity center in oncology. This is a descriptive, quantitative study carried out in two units of a High Complexity Center in Oncology in the Northeast of Brazil. Data collection took place in June 2021 through a pre and post-test questionnaire and an NPS (Net Promoter Score) scale from 0 to 10 to assess the level of satisfaction. Data were analyzed using simple descriptive and inferential statistics. The results found show that there was low adherence of employees to the educational action, totaling 28.03% of 264 participants. There was an improvement in the average number of correct answers by the collaborators after the application of the educational action asynchronously, from 7.86 to 9.14 (p<0.001), which reveals that there was a significant difference in the participants' knowledge after the action was carried out. The result of the NPS was 80.2%, which denotes a Zone of Excellence in the evaluation. There was low adherence to the action, but the graduates demonstrated advances in the area of Quality Management and Patient Safety at the High Complexity Center in Oncology. The expected results of the action demonstrate a positive scenario regarding the proposed objective: among the graduates, there is a gain in professional knowledge and satisfaction with the program.

Keywords

• quality management. permanent education. patient safety.