Tecnologias Digitais de Apoio à Tomada de Decisão em Saúde

Abstract

The role and importance of innovation are recognized as one of the main drivers of development and sustainability in various areas of activity. In Portugal, innovation applied to healthcare has resulted in the development of several digital tools to support decision-making. However, these tools do not seem to meet the users' needs and expectations. This article focuses on the development of an application whose objective is to provide citizens with accurate, up-to-date and expanded information that allows him to make thoughtful choices about the required or needed healthcare provider. Interviews were conducted with several specialists, followed by the construction of a tested and validated mockup with a focus group. Findings show that this application reports benefits, not only for citizens, enabling greater awareness of healthcare provision, but also for policy makers, by identifying the factors that influence citizens' decisions and helping in the design of informed and appropriate policies for different geographical contexts.

Keywords

• healthcare
• digital tools
• access
• decision-making